Overview Turning off the discussion forum feature will preserve all categories, topics, and historical content, and prevent any interaction. This is the best approach to prevent information leakage du...
Overview The issue involves referrals from an ambassador not appearing in Juno (Salesforce) despite being marked as Referral Submitted. This was due to a misconfiguration in the workflow settings, whe...
Overview The error message an account with that email already exists but with a different password occurs when a user has not joined the hub, preventing password reset and role change actions. This is...
Overview The customer needed to download a list of users with top points from the Influitive platform. The issue was escalated due to concerns about data loss. The solution involved exporting user dat...
Overview The customer needed to find the creation date for a specific badge, Welcome badge, in their instance. The standard interface does not display this information, but it can be accessed through ...
Overview The error Influitive API not working for reward redemption fulfill occurs when there is incorrect use of UUID in the API call. This is not a defect but a user error in API usage. Correcting t...
Overview The issue involved challenge completions not counting towards monthly program goals in the SAS Analytics Explorer hub. The problem arose after an activity's challenge type was changed multipl...
Overview The issue arises when rewards eligibility is based on rewards redeemed but allows multiple redemptions if the previously redeemed reward is not marked as 'Fulfilled'. This discrepancy suggest...
Overview The issue of not being able to grant admin access to a colleague occurs when the user receives an invitation but does not obtain admin rights upon acceptance. This is typically due to incorre...
Overview The customer asked, how do I grant a specific badge to an advocate? The issue was that while the system mentioned manual badge awarding, it did not provide specific instructions. The solution...