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Resolving Reward Eligibility Issues Based on Fulfillment Status

Overview

The issue arises when rewards eligibility is based on "rewards redeemed" but allows multiple redemptions if the previously redeemed reward is not marked as 'Fulfilled'. This discrepancy suggests that eligibility should be based on rewards 'Fulfilled'. The solution requires ensuring rewards are marked 'Fulfilled' to prevent multiple redemptions.

Information

Issue: Rewards eligibility criteria allowing multiple redemptions if not marked 'Fulfilled'

Cause: The eligibility criteria were based on rewards 'Redeemed', but the system only considers rewards as 'Redeemed' when they are marked 'Fulfilled'. A redemption request alone does not fulfill the criteria.

Resolution Steps:

  1. Review Eligibility Settings:
    • Navigate to the reward configuration page.
    • Ensure eligibility criteria are set to consider rewards 'Fulfilled' rather than just 'Redeemed'.
  2. Clarify Redemption Status:
    • Understand that a 'Redemption Request' is not equivalent to a 'Redeemed' status.
    • Ensure that rewards are marked 'Fulfilled' to be considered 'Redeemed'.
  3. Adjust Reward Configuration:
    • Update the eligibility criteria to reflect the need for rewards to be 'Fulfilled'.
    • Save changes to the reward settings.
  4. Verify Resolution:
    • Test the reward redemption process to ensure that multiple redemptions are not allowed unless the previous reward is marked 'Fulfilled'.
    • Confirm that the eligibility criteria function as intended.

Note: If issues persist, consider consulting support for further assistance or potential system updates.

Frequently Asked Questions

How do I know if this issue applies to my rewards?
If you notice that rewards can be redeemed multiple times without being marked 'Fulfilled', this issue may apply. Check your eligibility criteria settings.
What is the difference between 'Redemption Request' and 'Redeemed'?
A 'Redemption Request' is an initial request to redeem a reward, while 'Redeemed' means the reward has been marked 'Fulfilled' and completed.
What should I do if the issue persists after making changes?
Ensure all rewards are correctly marked 'Fulfilled' and consult support for further investigation if the problem continues.
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  1. Priyanka Bhotika

  2. Posted

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