Overview
The issue involved challenge completions not counting towards monthly program goals in the SAS Analytics Explorer hub. The problem arose after an activity's challenge type was changed multiple times, leading to incorrect completion counts. The system was updated to reflect the correct completion count, resolving the issue.
Information
Issue: Challenge completions not counting towards monthly program goals
Cause: The issue was caused by changing the challenge type of an activity multiple times, which led to the system not recognizing the completions correctly.
Resolution Steps:
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Identify the Affected Activity:
- Navigate to the activity configuration page.
- Locate the activity with the challenge type changes.
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Verify Challenge Type Configuration:
- Ensure the challenge type is set correctly to 'review'.
- Confirm that the system recognizes the current configuration.
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Update System to Reflect Correct Completion Count:
- Access the system's backend or admin panel.
- Update the completion count to reflect the correct number of completions (73 in this case).
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Verify Resolution:
- Check the program goals to ensure the completion count is updated.
- Confirm that the data from the previous month is now displaying correctly.
Note: If similar issues occur, ensure that challenge types are set correctly and consistently to avoid discrepancies in completion counts.
Frequently Asked Questions
- How do I know if my challenge completions are not counting correctly?
- You may notice discrepancies in your program goals where the completion count does not match the actual number of completed challenges.
- What should I do if my challenge completions are not counting?
- Verify the challenge type configuration and ensure it is set correctly. If the issue persists, contact support for assistance in updating the system.
- Can changing the challenge type affect completion counts?
- Yes, changing the challenge type multiple times can lead to the system not recognizing completions correctly. Ensure consistent challenge type settings to avoid this issue.
Priyanka Bhotika
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