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Resolving Admin Access Issues for New Users

Overview

The issue of not being able to grant admin access to a colleague occurs when the user receives an invitation but does not obtain admin rights upon acceptance. This is typically due to incorrect User Type and Role settings or browser cache issues. The solution involves verifying user settings and clearing the browser cache before accepting the invite.

Information

Issue: Unable to grant admin access to a new user

Resolution Steps:

  1. Verify User Settings:
    • Navigate to the User Management section in your settings.
    • Ensure the User Type is set to "Administrator" and the Role is appropriate for admin access.
  2. Clear Browser Cache:
    • Advise the user to log out of the platform.
    • Clear the browser cache completely to remove any stored cookies or previous session data.
  3. Re-accept the Invitation:
    • Have the user close and reopen their browser.
    • Click on the admin invite email link again to ensure a fresh session.
  4. Verify Admin Access:
    • Confirm that the user now has admin rights upon logging in.

Note: If the issue persists, ensure the invitation link is not expired and check the spam/junk folder for the email.

Frequently Asked Questions

How do I ensure the correct User Type and Role are set?
Go to the User Management section in your settings and verify that the User Type is set to "Administrator" and the Role matches the desired level of access.
Why is clearing the browser cache necessary?
Clearing the cache removes stored cookies and session data that might interfere with the new login session, ensuring the invite link works correctly.
What if the user still doesn't have admin rights after following these steps?
Double-check the user settings, ensure the invitation link is not expired, and contact support if the issue persists for further assistance.
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  1. Priyanka Bhotika

  2. Posted

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