Resolving Greggs API Redeem Code Issues

Information

Issue: Greggs API not sending redeem codes after contract renewal

Error Message: No specific error message was provided, but the API request was failing due to a missing price value.

Cause: The API request body was missing a price value, which is required for successful processing of redeem codes.

Resolution Steps:

1. Identify the Failing API Request:
   • Check the API request logs for any failed requests.
   • Locate the request to "https://www.simfoni.co.uk/api/order" that is failing.
2. Examine the Request Body:
   • Review the request body for missing or null values.
   • Specifically, check the "price" field in the request body.
3. Update the Price Value:
   • Ensure that the "price" field in the request body is populated with the correct value.
   • Example request body:

     {
       "urn": "<urn_value>",
       "reference": "<reference_id>",
       "items": [
         {
           "sku": "<sku_value>",
           "quantity": 1,
           "price": "<correct_price_value>",
           "delivery_date": "<delivery_date>",
           "activation_date": "<activation_date>",
           "delivery_method_id": 1
         }
       ]
     }

4. Test the API Request: 
   • Resend the API request with the updated price value.
   • Verify that the request is processed successfully and redeem codes are sent.
5. Verify Resolution: 
   • Confirm that redeem codes are being sent and received as expected.
   • Check for any further errors or issues in the API logs.

Note: Ensure that all required fields in the API request body are correctly populated to prevent similar issues in the future.