Contents
Overview
On the Manage Referral Campaigns page (Settings > Referrals 2.0 > Manage Referral Campaigns), no campaign shows a delete icon. The delete control appears only on hubs where an alpha feature is turned on, and hub admins can't turn it on. Your admin permissions are fine: Support deletes campaigns for you.
Prerequisites
- Admin access to your hub.
Solution
Ask Support to delete campaigns
- Go to Settings > Referrals 2.0 > Manage Referral Campaigns.
- Click the pencil icon next to each campaign you want deleted, and copy the link of the page that opens. It ends in
/campaigns/<campaign ID>/edit. - Send Support a request with:
- The edit link of each campaign to delete. Send links, not campaign names: two campaigns can share a name.
- Whether to delete a campaign even if it has received referrals. Deleting it also deletes those referrals.
- Your confirmation that you want the campaigns deleted. Deletion is permanent.
- When Support may delete them, or that Support may choose the time.
- When Support confirms the deletion, open Manage Referral Campaigns again and check that the campaigns are gone.
Good to know
- You can't delete the default campaign, the one behind the Referrals tab.
- Deleting a campaign also deletes its milestones, form fields, widgets and email templates, and its
/refer/link stops working. - To stop advocates from using a campaign before Support deletes it, unpublish it: see Referrals 2.0: The Admin Manage Referral Campaigns Page.
- Your page still shows no delete icon afterwards. If your team wants to delete campaigns itself, send Support a feature request.
ATLAS KBA
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