Articles

• Influitive Rolling Points Expiration (365 Days): Configuration, Limitations, and Recommended Rollout

  Overview Influitive supports rolling points expiration by setting an expiration period in days (for example, 365 days for “12 months”). However, there is no supported configuration to enable rolling e...

• Influitive SSO: Why Former Users May Retain Hub Access and How to Enforce Session Timeouts

  Table of Contents Overview Solution Validation Frequently Asked Questions Overview Former users may continue accessing parts of an Influitive hub for an extended period after being disabled in your SS...

• Fixing “Content not viewable in your region” (Imgur Geoblock) During Influitive Join / Sign-Up for UK Users

  Contents Overview Solution Verification Internal Tracking Reference Frequently Asked Questions Overview If UK users see the Imgur geoblock message Content not viewable in your region while using an In...

• Influitive Login Bonus/Daily Points Not Adding or Button Greyed Out (UTC Reset Behavior)

  Contents Overview Solution Frequently Asked Questions Overview Users may intermittently report that the Influitive Daily Point/Login Bonus “isn’t adding points,” the claim button is disabled/greyed ou...

• Referrals 2.0: “referral already exists” When Resubmitting a Prospect to a Different Campaign

  Contents Overview Solution / Supported Workarounds Platform Limitations (What Cannot Be Done) Backend Edit Evaluation (Not Performed) Frequently Asked Questions Overview If a referral/prospect was sub...

• Influitive AdvocateHub Levels: “Required Badges” Can’t Be Set Until Badges Are Added

  Overview If you see messages like “I cannot edit” or “I cannot delete it” while configuring a Level in Influitive AdvocateHub—especially when trying to set the “number of required badges” (for example...

• Influitive Referral Points Mismatch and Negative Balance Caused by Referrals Reverting to “Submitted”

  Contents Overview Solution Frequently Asked Questions Overview An advocate may be unable to redeem rewards if multiple referrals revert to Submitted, triggering automatic point reversals (for example,...

• Referrals 2.0: Points Deducted When Referrals Revert from “Referral Verified” to “Referral Submitted” (Often Caused by Salesforce Automation)

  Contents Overview Solution How Referrals 2.0 Point Awards Work (Milestone Transitions) Diagnosis & Investigation Resolution Validation Frequently Asked Questions Overview If referrals in a Referrals 2...

• Transferring Influitive/Salesforce Integration to a New Salesforce Instance

  Overview This article addresses the process of transferring an Influitive/Salesforce integration to a new Salesforce instance while maintaining the existing integration operational. The recommended ap...

• Resolving Unknown Join Link Issue in Influitive

  Overview An unknown join link https://adpambassador.influitive.com/join/Employee was being used, and it was locked on the backend, managed by the system. This issue was related to the Employees group,...