Challenge Digest

The Digest is an email sent to advocates containing a summary of new challenges and discussions. It’s a great way to remind your advocates to visit your hub and to drive engagement. 

How does it work?

The email contains:

  • Challenges: Up to 6 newly published challenges that are targeted to the advocate, including challenges that are part of a channel. The first 6 published will be included, in the order that they were originally published (republishing a challenge has no impact). If a challenge notification email is scheduled for a newly published challenge, that challenge will not be included in the Digest.
  • Discussions Topics: The 6 most recently published topics since the last Digest went out and if they are unread by the Hub member. 

As an admin, you can configure the email on the Email / Digest Settings section of the Settings page

Delivery Days and Times

You can now pick the exact days of the week to send and a specific time in the advocate’s timezone, meaning if you want your Hub members to receive the email at 12 noon, they will receive it in their time zone.

The Hub member's timezone can be set in their profile edit page under the Details Tab. Click on their Profile Photo > Edit Profile > Pencil Icon > Timezone.

This delivery time setting is currently set to 12PM EST by default to everyone.

Reply-to Email

You can also choose who will receive the email reply from Hub users who replied to the email digest sent to them. The options are (which is a noreply email address) or the default sender's email address, which can be configured in the Email > General section of the Admin Settings page

Subject Line

You can now change the subject line of the challenge email digest.

Turn the Digest on or off

When the Hub first created, the challenge email digest will default to ON. Since this email is one of the primary way to drive advocates to visit your hub, we do not recommend turning it off. However, you can turn this off by toggling the on / off switch on the right hand side of the Digest setting and click Save.

Additionally, your members can choose to unsubscribe from this email at any point by clicking the “unsubscribe” option at the bottom of the email.

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