AdvocateHub Email Overview
As an Influitive Administrator, it is very important to know what emails are being sent out and when they are being sent out. In this article, we will have a look at the types of emails you can send out:
This article will cover:
You can navigate here by clicking on your Admin Name > Settings > Email > Welcome Email.You can set whether you would like welcome emails to be sent out to your advocates when they join the hub. To do so, you can check or uncheck the Enable welcome emails option. This is also where you can customize your welcome email - make it as fun and enticing as you please!
Day After Joined Email
You can navigate here by clicking on your Admin Name > Settings > Email > Day After Joined Email.
Invitation and Follow Up Emails
You can navigate here by clicking on your Admin Name > Settings > Email > Invitations.
- Invitation reminder emails will be sent from the original administrator who sent the invitation, not from the default email sender.
- The invitation reminders will count the day after the invitation as Day 0, therefore the invitation reminder will be sent an extra day after the Day 2, 7, 14, 30, 60, 180.
This email provides advocates a list of challenges that are targeted to them. The email is not sent when no new challenges have been published in the last 24 hours. Of course, advocates can unsubscribe from this email if they choose. Read more about this feature in the following article: Challenge Digest.
Challenge Notification Email
You can navigate here by clicking on your Admin Name > Settings > Email > Challenge Email.
Inactive Members Email
Previously called the "Why did you leave us" email. These emails are sent to inactive members that have not engaged. You can set the inactivity time to send this email. This is a one-time send and there are no follow-up emails even if the members becomes inactive again. This new feature sends a one-time email asking respondents to state the reason why they left the Hub. You can customize the survey answers in this email to give more clear options for the users to explain why they are inactive.
The data collected is available in our Reports located under the Retention tab. This data can be used to enhance your existing re-engagement strategies.
The Subject and Content of the email are customizable and merge fields are supported. Additionally, you can preview this email, adjust the CTA text, and adjust the length of the inactivity period before the email is triggered.
The From address of this email will be sent from firstname.lastname@example.org.
Message Notification Email
When somebody messages an advocate via the hub messaging system, they will receive an email notification with the content of the message, unless they have "New Messages" notifications off under their Notification settings.
Here is an example of what it looks like:
On your hub Sign-In page, advocates can request a password reset email by clicking on the Forgot Password? link and entering their email address associated with their advocate account:
They will shortly receive an email from email@example.com with a link to change their password.