Overview
The customer needed to find the creation date for a specific badge, "Welcome badge," in their instance. The standard interface does not display this information, but it can be accessed through the reporting feature by creating a report with the necessary fields.
Information
Issue: Unable to find the creation date for a specific badge in the standard interface.
Resolution Steps:
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Access the Reporting Feature:
- Navigate to the Reports section in your admin area.
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Create a New Report:
- Click on "Create New Report."
- Select "Badges" as your data source.
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Select Required Fields:
- Include "Badge Name" and "Creation Date" in your field selection.
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Optional Filtering:
- To focus on a specific badge, apply a filter: Badge Name = "Welcome."
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Run the Report:
- Click "Run" to generate the report.
- The report will display the creation date for the specified badge.
Note: This method allows you to view creation dates for all badges if no filter is applied.
Frequently Asked Questions
- How can I find the creation date for a badge in my instance?
- Use the reporting feature to create a report with "Badge Name" and "Creation Date" fields. This will display the creation date for the specified badge.
- Is the creation date visible in the standard interface?
- No, the creation date is not displayed in the standard interface. It must be accessed through the reporting feature.
- Can I filter the report to show only specific badges?
- Yes, you can apply a filter by Badge Name to focus on specific badges when generating the report.
Priyanka Bhotika
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