Overview
The error message "an account with that email already exists but with a different password" occurs when a user has not joined the hub, preventing password reset and role change actions. This issue can be resolved by resending the welcome email and removing the existing account to allow re-invitation.
Solution
Follow these steps to resolve the issue:
-
Verify User Status:
- Check if the user has joined the hub.
- Confirm the user's account status in the User Management section.
-
Resend Welcome Email:
- Navigate to the user management interface.
- Resend the welcome email to the user to initiate the joining process.
-
Remove Existing Account:
- If the user is unable to join, remove the existing account from the hub.
- Ensure there are no duplicate accounts that might cause conflicts.
-
Re-invite the User:
- Send a new invitation to the user to join the hub.
- Confirm that the user can log in successfully after accepting the invitation.
-
Verify Resolution:
- Have the user attempt to log in and perform a password reset if necessary.
- Ensure no error messages appear and the user can access their account.
Note: If issues persist, check for any duplicate accounts or incorrect configurations in the user management settings.
Frequently Asked Questions
- 1. How do I know if this error applies to my situation?
- You'll see the error message "an account with that email already exists but with a different password" when attempting a password reset or role change for a user who has not joined the hub.
- 2. What should I do if the user still cannot log in after re-invitation?
- Ensure the user has accepted the new invitation and check for any duplicate accounts or incorrect configurations in the user management settings.
Priyanka Bhotika
Comments