Public Content and Discussions

Introduction

Implementation

It is quite straightforward to make a Custom Content Section or Discussions Category open to the public. Everything is done in the Targeting of the Category.

Discussions Categories

1. Click on the “Discussions” menu on the Admin View navigation bar
2. Choose “Category Management”
3. Click the three dots to the right of the Category you wish to make public
4. Select “Edit”
5. Go to the “Targeting” tab
6. Select “Public” under the “Target Audience” heading (pictured above)
7. Click the “Save” button

The Category will now be open to all members and public users. You will notice that  you cannot add any targeting criteria for members when a Category is made public. This means that if a Category is public, all members will be able to see it as well, regardless of any previous targeting you may have set.

Custom Content Sections

1. Click on the “Content” menu on the Admin View navigation bar
2. Choose the section you wish to make public
3. Click the “Edit” button
4. Go to the “Targeting” tab
5. Select “Public” under the “Target Audience” heading (pictured above)
6. Click the “Save” button

The entire Content Section will now be open to all members and public users. You cannot change targeting for individual Content Categories, which means that every Category with a public Section will be public as well.

You will notice that  you cannot add any targeting criteria for members when a Section is made public. This means that if a Section is public, all members will be able to see it as well, regardless of any previous targeting you may have set.

Public Content and Discussions Flow

There is a slight difference with what users will see when they land on a Hub that is Open Sign-up (i.e. anybody can sign up) versus when they land on an invite-only Hub (i.e. they must receive an invitation to join) versus Gateway or SSO Hubs.

Open Sign-up Hub

In an Open Sign Up Hub, when the users head over to a public discussion forum or content, the top right of the page, will show a “Sign Up” and “Log In” button, as pictured below.

When a user accessed a public discussions in an invite only Hub, meaning that only invited Hub members can enter / join the Hub. The top right of the page, you will  only find the “Log In” button, as pictured below. This is because users cannot sign-up for invite-only hubs as they would need to be invited to the Hub. Additionally, if a public user clicks on a “Reply” button (pictured below) in a Discussions Topic on an invite-only Hub, they will be prompted to sign-in, with no option to sign-up.

Gateway Hubs

Some Hubs make use of the “Gateway” feature, which provides a landing page that lists all AdvocateHub-based programs/communities which belong to the same company (i.e. Influitive customer).

In these situations, visiting an individual Hub directly will provide the same experience as any Hub with public Discussions or Content. The only difference is that clicking the “Log In” button would bring users to the “Gateway” page from which they can sign in or request access (if applicable).

What about Hubs with Single Sign-on (SSO)?

There is no special behaviour that affects Public Content and Discussions when SSO is enabled. If a Hub uses SAML or OAuth 2.0 with Single Sign-on enabled, clicking on the Log-in will put the user through the SSO sign in flow (instead of the Influitive login system).

Member vs Non-member