User Creation Error in AdvocateHub

This article provides a solution for resolving the error encountered when adding a new admin user in AdvocateHub.

Users may receive an error message when trying to add a new admin user: "Error. There was an error processing your request. Rest assured we've been notified!". The error typically occurs if the user being added already has an account on the instance as an Advocate.

Solution:

1. Identify Existing Profile:

   • Check if the user already has an account on your AdvocateHub instance.

2. Delete Existing Advocate Profile:

   • Navigate to the Advocate profile of the user you are trying to add as an admin.
   • Delete the Advocate profile.

3. Add User as Admin:

   • Go to Settings > System > Admin User Management > Add User.
   • Enter the details for the new admin user and add them again.

Detailed Steps:

1. Check Existing Account:

   • Before adding the user as an admin, verify if they already exist as an Advocate in the system.

2. Delete Advocate Profile:

   • Log in to your AdvocateHub portal.
   • Go to the user's Advocate profile.
   • Select the option to delete the Advocate profile. Confirm the deletion.

3. Add Admin User:

   • Navigate to Settings > System > Admin User Management.
   • Click on Add User.
   • Enter the required details and submit the form.

4. Verify:

   • Confirm that the new admin user has been added successfully without encountering the error.

Example Scenario:

• Error Message: "Error. There was an error processing your request. Rest assured we've been notified!"
• Solution: Delete the user's Advocate profile and then re-add them as an admin user.

Conclusion: This solution helps resolve the error encountered when adding a new admin user by ensuring there are no conflicting profiles in the system. If the issue persists or you need further assistance, please get in touch with Influitive Support.