Overview

You have identified duplicated Advocate accounts within your hub, and the user wants to aggregate their activities into a single account. You require guidance on how you can combine these accounts to ensure the retention of points, badges, and history.

Information

Duplicated accounts can result in confusion for the end-user and community as a whole, and in many cases, inactive Advocate accounts that have not taken action or accumulated points can simply be deleted to address the issue. In other situations, the end-user may started interacting with the community before the duplicate account appeared, and they want to retain that account history with the new profile. 

Currently, the Influitive Support Team must merge accounts on behalf of Administrators. Raise a support ticket via ATLAS on the support portal and provide our team with the Primary and Secondary email addresses associated with the accounts you want merged. 

• The Primary Email will be retained once the merge has been finalized.
• The Secondary Email will be merged into the Primary and cease to exist.

Depending on the size of the two accounts, the merge process can take some time (minutes to days) to finalize. Our team will initiate this process on your behalf, and the backend automation will finalize the request.