Overview
This article provides a step-by-step guide on how to generate a HAR file, which is used for troubleshooting complex issues with web applications. It specifically details the process for creating a HAR file in the Google Chrome browser to assist the PostBeyond support and engineering teams in diagnosing problems.
Information
Generating a HAR File
Learn how to generate a HAR file. Users may be requested to provide a HAR file when troubleshooting more complex problems with the PostBeyond support and engineering teams.
What is a HAR file?
A HAR file is a recording of the network requests that are generated in your web browser.
To generate the HAR file for Chrome
In the Google Chrome web browser, go to the page where the issue is occurring.
Right-click your screen, and click "Inspect".
Select the Network tab.
Look for a round Record button (the red dot) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording. Also, make sure that the Preserve log is checked.
Click the clear button to clear out any existing logs from the Network tab.
Once cleared, perform the actions that led or replicate the issue that you have been experiencing to produce a log that will contain the error message.
To save the log, right-click anywhere within the network requests page and select Save as HAR with Content. OR click the drop-down arrow to Export HAR:
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FAQ
What is a HAR file?
A HAR file is a recording of the network requests that are generated in your web browser, which can be used for troubleshooting web application issues.
How do I generate a HAR file in Google Chrome?
To generate a HAR file in Chrome, go to the page with the issue, open the Inspect tool, select the Network tab, ensure recording is on and the Preserve log is checked, clear any existing logs, replicate the issue, and then save the log as a HAR file with content.
What should I do with the HAR file once it's generated?
Once you have generated the HAR file, you should send it to the PostBeyond support team or your Customer Success Manager (CSM) for analysis.
What if I need assistance or have questions while generating a HAR file?
If you need help or have any questions about generating a HAR file, you can contact the PostBeyond support team at support@postbeyond.com.