Overview
This article discusses common problems users may encounter when images fail to share on social media platforms like LinkedIn and Twitter. It provides potential reasons for these issues, such as custom short URL conflicts and delays between servers, and suggests contacting support for assistance when troubleshooting methods like re-sharing do not resolve the problem.
Information
There are times when a post image does not share, which can be very frustrating. Below are the most common reasons for each platform.
If you ever find that ALL users are experiencing issues with an image not populating, this could indicate a different issue. In these cases, we recommend flagging this to our team at support@postbeyond.com and providing the post details for troubleshooting.
Sharing to LinkedIn
Sometimes when sharing to LinkedIn, your post might not display an image:
This can happen for different reasons:
- The custom short URL for your instance is the same as the URL domain of the post.
- Servers between LinkedIn and PostBeyond experienced a delay and all of the information did not transfer to the post.
Continue reading below for more details...
1. Custom Short URL Conflict
If you notice that the post URL and the short URL (highlighted in red) share the same domain, please contact your program manager or support@postbeyond.com. This is something that might need to be corrected by the admins that manage the platform.
2. Delay Between Servers
This happens often between third-party providers. If you experience an image that is missing, delete the post and share it again! If this continues to happen after trying to share the post multiple times, please contact support@postbeyond.com. There may be something else going on.
Twitter Image Display Issues
For Twitter, sometimes images may not display immediately, but they can appear after some time. Conversely, images that were shared correctly may disappear over time. This behavior has been observed not only with third-party sharing platforms but also when users share content directly to Twitter. Deleting and re-sharing the content does not necessarily resolve this issue, as it is related to Twitter's platform behavior.
FAQ
What should I do if my image is not displaying when sharing to LinkedIn?
Check for a custom short URL conflict and contact your program manager or support@postbeyond.com for assistance. If there's no URL issue, try deleting the post and sharing it again.
Why might an image on Twitter not display immediately or disappear after being shared?
This is related to Twitter's platform behavior and can occur even when sharing content directly. It may not be resolved by simply re-sharing the content.
What steps should I take if all users are experiencing issues with an image not populating?
Contact the support team at support@postbeyond.com with the post details for troubleshooting, as it may indicate a different issue.
Is it common to experience delays between servers when sharing images on social media?
Yes, delays between servers are common, especially with third-party providers, and can result in missing images.