Overview
This article provides a guide for troubleshooting common issues when sharing posts to LinkedIn, particularly when using a third-party provider like PostBeyond. It addresses problems such as images not displaying, unexpected post formats, and content source errors, and offers solutions like checking URL conflicts, re-sharing posts, and contacting support for persistent issues.
Information
In some cases, when sharing to LinkedIn from a third-party provider, issues may occur and the post might not appear as intended. This article will go over some examples of these types of sharing issues that might happen and how solutions can be actioned out.
Types of Errors That Occur
- Image does not display/render
- Post format is not as expected
- Post snippet displays odd characters or random text
Image does not display/render
Sometimes when sharing to LinkedIn, your post might not display an image:
This can happen for different reasons:
1. Custom Short URL Conflict
If the custom short URL for your instance is the same as the URL domain of the post, this could be the cause of the issue.
If you notice that the post URL and the short URL (highlighted in red) share the same domain, please contact your program manager or support@postbeyond.com. This is something that might need to be corrected with the admins that manage the platform.
2. Server Delays Between LinkedIn and PostBeyond
Servers between LinkedIn and PostBeyond may experience a delay, and all of the information might not transfer to the post immediately.
If you experience an image that is missing, delete the post and share it again. If this issue persists after multiple attempts, please contact support@postbeyond.com. There may be another underlying issue.
Post Format is Not as Expected
If all elements of the post are present but they appear in an unusual format with a large image, this is due to the social network's rendering. Specifically, LinkedIn may display the post in this format, and unfortunately, PostBeyond has no control over this outcome and cannot make changes to it.
However, this issue often resolves itself, and the post format may change without any intervention. If the problem persists or you prefer not to wait, you have the option to delete the post and attempt to share it again.
Content Source Information
This section of the post is pulled in from the URL:
Troubleshooting Content Issues
Sometimes, PostBeyond is unable to change this and you may need to reach out to your IT team if this is a URL from your company's branded site.
FAQ
What should I do if my image does not display when sharing a post to LinkedIn?
Check for custom short URL conflicts, try deleting and re-sharing the post, and if the problem persists, contact support@postbeyond.com for further assistance.
What can I do if the post format on LinkedIn is not as expected?
This issue may resolve itself over time, but you can also try deleting the post and sharing it again. If the problem continues, reach out to PostBeyond support for help.
Who should I contact if the content source information is incorrect in my LinkedIn post?
If the URL is from your company's branded site, you may need to contact your IT team. For other issues, email support@postbeyond.com for further investigation.
Is there a way to control how LinkedIn renders shared posts?
Unfortunately, PostBeyond does not have control over LinkedIn's rendering of posts, so if the format appears unusual, it is typically an issue on LinkedIn's end that may self-resolve.
What should I do if none of the troubleshooting steps resolve my LinkedIn post issue?
If the provided solutions do not fix the issue, you should contact PostBeyond support at support@postbeyond.com for further investigation and assistance.