Overview
This article provides a step-by-step guide on installing the Eloqua Integration with AdvocateHub, setting up the Lead Push feature, and synchronizing AdvocateHub groups with Eloqua Shared Lists. It covers the initial setup process, field mapping for lead synchronization, and the integration of Advocate Groups into Eloqua Lists to streamline marketing efforts and maintain organized communications.
Information
- Installing the Eloqua Integration
- Setting up Lead Push
- Syncing AdvocateHub Groups to Eloqua Shared Lists
Installing the Eloqua Integration
1. Go to Admin > Integrations
2. Find the Eloqua integration and click Manage
3. Click Enable Integration
4. You will then be presented with Setup Instructions (seen below) which will detail the next steps
5. Finally you will next need to Authenticate the Oracle Marketing Cloud for Eloqua . Do this by simply clicking Authenticate .
6. If you are not logged in, you will need to do so now. Once you are logged in, click Accept to give Influitive access to your Eloqua account.
You will now be returned to the Hub and you are free to start configuring the different aspects of the integration you plan to use.
Setting up Lead Push
1. Expand Push Referral 2.0 Leads to Eloqua and map Prospect Fields to Eloqua fields, and click Save .
Here is some more information on the two lists you see;
Influitive Field - This is the information from AdvocateHub which will be sent to Eloqua when a prospect is referred. You can send information about the Advocate , the Prospect , as well as details about the referral Challenge (basic referrals only).
Oracle Marketing Cloud (Eloqua) Field - Information from AdvocateHub will be passed into Eloqua fields specified on the right column. The field names are automatically pulled from Eloqua if you are logged into the Eloqua Integration in AdvocateHub.
To add a new mapping, click on the Add Mapping link at the bottom of the pop-up. If you created a Custom Prospect Field, it will appear in the Prospect section of the drop down menu.
This is very important: Once you have finished configuring your mappings, always remember to click Save !
Note that you will also need to enable the Influitive API for Advanced Referrals .
When pushing leads to Eloqua, a duplicate lead will not be created. It will sync information to any blank fields on the Eloqua contact but will not overwrite and existing information.
Syncing AdvocateHub Groups to Eloqua Shared Lists
On top of sending referral leads into Eloqua, you can also push your Advocate Groups into Lists in Eloqua. This is a one-way only integration, Advocates in Groups can be sent to Eloqua, but not the other way around.
1. In the Eloqua integration Settings tab, open the Sync Group to Shared List menu
2. Map your Hub Groups (left) to the Eloqua list (right) where you want to send the contacts
3. Click the + Add Mapping button to add further groups/lists to sync
4. Once you've added all the groups and lists you want, click the Save button
5. Once you've set it up correctly, the Save button will become Saved and turn green, and the On/Off toggle will appear in green
FAQ
How do I install the Eloqua Integration with my AdvocateHub?
To install the Eloqua Integration, navigate to Admin > Integrations in your platform's settings, manage the Eloqua integration, enable it, authenticate Oracle Marketing Cloud, log in and accept permissions, and then configure the various features.
What is the purpose of setting up Lead Push to Eloqua?
The purpose of setting up Lead Push to Eloqua is to push leads from your AdvocateHub into your Eloqua instance, ensuring that prospect information is accurately mapped and synchronized between the two platforms.
Will pushing leads to Eloqua create duplicate leads in my Eloqua account?
No, pushing leads to Eloqua will not create duplicate leads. The system will sync information to any blank fields on the Eloqua contact but will not overwrite any existing information.
Can I sync groups from Eloqua to AdvocateHub?
No, the integration is one-directional; you can only send Advocates in Groups from AdvocateHub to Eloqua, not the other way around.
Is it important to enable the Influitive API for Advanced Referrals when setting up Lead Push?
Yes, it is essential to enable the Influitive API for Advanced Referrals to ensure that the Lead Push feature functions correctly for more complex referral scenarios.