Overview
This article informs about the deprecation of Internet Explorer 11 and older versions by Influitive, effective from September 1st, 2019. It includes details on the transition to modern browsers and an updated list of Influitive's subprocessors.
Information
Influitive will no longer support Internet Explorer 11 and older versions after September 1st, 2019. Users are advised to switch to supported browsers such as Chrome, Firefox, Safari, or Edge. The article also provides an updated list of Influitive's subprocessors.
Browser Deprecation Notice
As we push to improve the usability, performance, and security of our application, Influitive will be dropping support for Internet Explorer 11 and all older versions of Internet Explorer on September 1st, 2019 . On this date, users accessing our site on IE11 will see a message saying they must use a different browser, we will not provide support for any issues you or your users encounter. In preparation of this date, users on Internet Explorer will see a notification recommending they use a supported browser such as Chrome, Firefox, Safari, or Edge (latest 2 versions) by September 1st, 2019. To learn how many of your users are using Internet Explorer contact us and send us an email at support@influitive.com .
We are happy to support customers by tracking their usage numbers over the coming months as we work to migrate IE users to a modern browser as smoothly as possible. We understand certain companies have policies for specific browsers but as more and more companies are dropping support for IE this year, we feel it is important to migrate our users to a modern browser as well. By switching to Microsoft Edge or another modern browser, users will have additional security, usability, and performance improvements.
New Subprocessors of Influitive
Influitive enlists the services of various vendors to power our infrastructure and operations. Each vendor is assessed for risks related to customer data access, integration with processes and systems, change management, communication, and customer impact. To comply with our obligations under applicable data protection laws, please refer to the updated list of sub-processors below.
| Sub-Processor Name | Location | Type of Processing |
| Amazon Web Services | Virginia, USA | Data Processing, Hosting, & Storage |
| Cloud Elements | Colorado, USA | Integrations |
| Okta | California, USA | Authentication |
| Sparkpost | Maryland, USA | Email Delivery |
| California, USA | Office Tools, Email, Document storage | |
| Helpscout | Massachusetts, USA | Support Ticketing |
If you have questions, please contact security@influitive.com .
FAQ
What happens if I continue to use Internet Explorer after September 1st, 2019?
After September 1st, 2019, Influitive will not provide support for any issues encountered while using Internet Explorer 11 or older versions. Users will be prompted to switch to a supported browser.
Which browsers are recommended as alternatives to Internet Explorer?
Influitive recommends using modern browsers such as Chrome, Firefox, Safari, or Edge (latest 2 versions).
How can I find out how many of my users are using Internet Explorer?
You can contact Influitive by sending an email to support@influitive.com to track the usage numbers of your users on Internet Explorer.