Overview

This article provides a guide for advocates on how to redeem perks they have received as a reward. It includes step-by-step instructions and images to assist in the redemption process.

Information

Advocates who receive perks will be notified and can follow the steps below to redeem their rewards within the community platform.

Redeeming a Perk

Advocates should receive a notification about the perk. They can log in to the community platform or click the link in the email to access their account. Upon logging in, a pop-up message will appear with details on how to proceed.

Clicking the "Take Me There" button in the pop-up message will direct them to a new window where they can redeem their reward by clicking the "Redeem this reward" button.

Locating the Perk

If the advocate closed the pop-up or cannot find their perk, they can easily locate it by clicking "Rewards" on the menu bar. Available perks will be displayed at the top of the page, where they can click "Redeem" to continue with the redemption process.

The method and time of delivery for the perk may vary depending on its type. If the perk requires "Administrator Approval", it will be listed under the Rewards to Review on the Administrator Dashboard once redeemed.

For more information on perk delivery, visit the Rewards FAQ article.

FAQ

How does an advocate receive notification of their perk?

Advocates will be notified via email or a pop-up message when they log in to the community platform.

What should an advocate do if they cannot find their perk?

If an advocate cannot find their perk, they should click on "Rewards" in the menu bar to view all available perks and proceed with the redemption process.

What happens if a perk requires "Administrator Approval"?

Perks that require "Administrator Approval" will appear in the Rewards to Review list on the Administrator Dashboard after the user redeems them.