Overview

This article provides a step-by-step guide for resolving the "account already taken" error message when linking social media profiles to Influitive community accounts. It outlines common issues and offers solutions such as removing social media associations from duplicate profiles and contacting Influitive Support for assistance with re-associating social media connections.

Information

Is your advocate having trouble connecting a Facebook, Twitter, LinkedIn or Disqus profile to their account? Are they seeing the account already taken error message such as the one below?

This article will help identify the cause and explain how to fix this error.

Why does this happen?

The top causes for this occurring are:

When your advocate has signed up to the same Influitive community OR another Influitive community with a different email address and connected their social media account to the other account. Social media accounts can only be connected to one email address across all Influitive-powered communities.
When your advocate has tried connecting their social media accounts via the Influitive application. If they don't already have their social media accounts connected to their profile, it will create a duplicate account in the system. The social media account will be connected to the duplicate, NOT their original profile.

How can they connect their social media account?

If your advocate already has another profile on an Influitive community, they can login to that account and remove it's social media associations. To do this, please ask them to follow the instructions in this article under Option B: Removing Social Media Account .

If they do not have another Influitive profile, or if they have accidentally connected via Maven, you can contact Influitive Support to re-associate your social media connection for you. Contact them using the widget on your Influitive page, or by emailing support@influitive.com .

What to include in the Support e-mail:

Please provide the Support Specialist with the following information.

Advocate's name
Advocate's profile email
Name of the social media they are getting the error for
Assuming the information is available, their Facebook profile URL or the Twitter username or the LinkedIn URL
Other information that might be helpful: have the advocates been registered on other Influitive-powered communities in the past? Do they have multiple accounts? If so, please provide the old email address that they've used in the previous AdvocateHub.

Once support receives your email, you can expect turnaround within the week.

FAQ

What should I do if I encounter an "account already taken" error when linking my social media profile to an Influitive community?

Check if you have another profile on an Influitive community and remove the social media associations from that account. If not, contact Influitive Support for assistance.

How can I contact Influitive Support if I'm having trouble with social media account connections?

You can contact Influitive Support using the widget on your Influitive page or by emailing support@influitive.com.

What information should I include in the support email to Influitive Support?

Provide the Support Specialist with detailed information about the issue, including the specific error message and any relevant account details.

How long does it take to receive a response from Influitive Support after sending an email?

You can expect a response from Influitive Support within the week after sending your email.