Overview
This article provides an introduction to using Bounties within Influitive to increase engagement in Support Communities. It includes steps to set up integrations with Salesforce Communities and Khoros, details on creating and managing bounties, and information on how users can earn bounties by providing accepted answers.
Information
Bounties offer a novel approach to foster engagement in your Support Community by rewarding members who provide accepted answers to questions. This section outlines the process of setting up bounties and how members can earn them.
Bounties are currently supported in Salesforce Communities and Khoros/Lithium. Follow the steps in the articles below to set up these integrations:
Both integrations offer components for the Bounty List and Bounty Post, which can be added to your community to display available bounties.
To create bounties, navigate to the Bounties section in your Influitive Admin App under Program > Bounties.
From this page, you can create, publish, edit, delete, search, and view bounties.
Creating your First Bounty
Click the Create button to begin creating a bounty. You'll need to select the target post and set the number of points for the solution.
Next, choose who will be targeted by your bounty, whether it's all members or specific groups.
Once created, you can publish the bounty to make it live in your community.
Earning a Bounty
When a user provides an accepted answer to a question, the bounty is marked as completed, the solution poster is awarded points, and they receive a notification email.
- The bounty is marked as completed and hidden from other members.
- The poster of the solution is awarded points if they were targeted by the bounty.
- The poster receives an email from Influitive indicating they have earned points for their answer.
FAQ
What are bounties in Influitive?
Bounties in Influitive are rewards given to community members who provide accepted answers to questions within a support community.
How can I set up bounties in my community?
To set up bounties, integrate your community with Salesforce or Khoros and use the Influitive Admin App to create and manage bounties.
Who can earn bounties?
Any member who provides an accepted answer to a targeted question can earn bounties, provided they are included in the targeting criteria set by the admin.