Overview
This article explains the difference between Lifetime Points and Current Points in a loyalty program. It clarifies how each point type is calculated and displayed, ensuring advocates understand how their activities affect their standing on the leaderboard and their ability to redeem rewards.
Information
Understanding the distinction between Lifetime Points and Current Points is crucial for advocates participating in a loyalty program. This section breaks down the definitions and implications of each point type.
Lifetime Points
Lifetime Points represent the total number of points an advocate has earned since joining the program. This total is always visible on the leaderboard and will only increase as the advocate completes more challenges. Lifetime Points are a running total and do not decrease when rewards are redeemed.
Current Points
Current Points indicate the number of points an advocate has available to redeem for rewards. This balance is shown in the top right of the page, next to the message and notification icons. Current Points will be less than Lifetime Points if any rewards have been redeemed. If no rewards have been redeemed, both Current Points and Lifetime Points will be the same.
The Current Points balance will fluctuate as points are earned and rewards are redeemed. For information on adjusting an advocate's points, refer to the article on Adjusting Points.
FAQ
What happens to my Lifetime Points when I redeem a reward?
Your Lifetime Points will not decrease when you redeem a reward. They represent the total points you've earned and will continue to grow as you complete more challenges.
Will redeeming rewards affect my position on the leaderboard?
No, redeeming rewards will not affect your position on the leaderboard. Your leaderboard ranking is based on your Lifetime Points, which do not decrease upon reward redemption.
How can I check my Current Points?
You can view your Current Points balance in the top right of the page, next to the message and notification icons. This balance reflects the points available for reward redemption.