Overview
This article provides a step-by-step guide for advocates on how to access and customize their profile, including uploading a profile photo, editing usernames, managing email preferences, linking or removing social media accounts, and changing badge displays. It also offers solutions for common issues such as email address changes and reauthorizing expired social media accounts.
Information
Accessing your Profile Edit Page
1. Log in using your email/password or with any of the social logins you may have set up.2. Click on your profile name at the top right corner and select your name from the dropdown menu that appears.
3. Select the Edit your profile to open the Edit Profile pop-up
Customizing Different Parts of Your Profile
From here, a window will open and you'll be able to do a number of things, including:
- 1. Edit your Profile (including uploading or removing your profile picture, Name, Title, Company, Discussions forum Username, Custom Profile info and Timezone).
Click on the Camera icon to upload or remove your profile photo: -
- 2. Edit your Email Address
- 3. Change your Password
- 4. Change your Email Subscription Preferences (see below)
- 5. Add/Change your Social Media accounts connection (see below)
- 6. Enter your Shipping Information. This information would be used to send any redeemed rewards.
Note:
- Your username is used for the Discussions forum as mentions / tags / post searching. By default, it will be made from your "firsname.lastname" format. You are free to edit this but it must be in all lowercase letters. Please note that once you edit the username in a different format, it will be displayed next to your name in the Discussions posts.
- If you have trouble changing your email address, please contact your Hub administrator.
Change your Email Subscription Preferences
From the Notification tab, you can indicate which email types that you want to receive by checking or unchecking the checkbox. Don't forget to click Save Profile button once you're happy with the changes.
Add/Change your Social Media accounts
- Associate a new Social Media Account
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If you have multiple social media profiles, we suggest opening your social media page(s) in a new tab to ensure you are logged in to the correct account before proceeding. If you encounter an "Account already taken" error, please consult with the Social Media Account Already Taken Error article.
To associate your social media account from your Profile , click on the Social tab from your profile edit page, choose the Social Media account that you would like to connect, and click the Associate button. Doing so will open a page that asks you to sign in to the social site/account of your choice. After a successful sign in, you'll be directed back to the application, where you'll see a message on your notification center indicating whether the association was successful or not.
If you find a challenge that requires you to use one of your social media accounts that you haven't yet associated, you will be prompted to do so, select Sign in with... Here's an example:
- Removing your Social Media Account
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You can choose to remove the connection of your social media account so that you can connect it to another advocate account. Each social media connection can only be connected to one advocate account (email address). To remove the social media account, click on the pencil icon from your profile page. Under the "social" tab, click on Remove . - Re-authorizing an Expired Social Media Account
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Your social media authorizations could expire after a certain period of time or undergone a change of password. In these cases, you can easily reconnect by clicking the Reauthorize button to reconnect your connection. Authentications generally do not expire, unless expiration is required by the social network platform (i.e. LinkedIn).
- Re-setting your Social Media Account
- Sometimes , if you're having issues with your Social Share challenges, resetting your social media account will fix things up.
- Change your Social Media visibility on your profile
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Click on the eye icon if you choose to hide or show the link to your social media icon in your profile card for other users to see. Here is what it looks like if the social media links are visible in the user's profile: -
Changing Badges Displays on your Profile
- Level Information
- Displays the Level that you are currently in. Clicking the Level will show you the badge progress that you have.
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- Clicking the badges will show you your progress towards the badge.
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Displays all the Badges that you have earned. You have the option to re-order the display of the badges.Click on the Order By: Dropdown option to choose the following option:- Date earned (oldest first)- Date earned (newest first)- Level (lowest first)- Level (highest first)
Other badges are badges that are not associated with any levels.
FAQ
How do I change my profile photo on my advocate profile?
To change your profile photo, click on the Camera icon within your profile edit page to upload a new photo or remove the existing one.
What should I do if I encounter an "Account already taken" error when linking a new social media account?
If you receive an "Account already taken" error, you should refer to the "Social Media Account Already Taken Error" article for further guidance.
How can I manage the types of emails I receive from the Discussions forum?
You can manage your email subscription preferences in the Notification tab of your profile edit page by selecting or deselecting the checkboxes for the types of emails you wish to receive and then clicking the "Save Profile" button to apply your changes.
What steps should I take to re-authorize an expired social media account?
Click the "Reauthorize" button next to the expired social media account on your profile edit page to renew the connection.
How can I change the visibility of my social media links on my profile card?
You can toggle the visibility of your social media links on your profile card by using the eye icon, which determines whether other users can see your social media icons.