Overview
This article provides a comprehensive guide on creating and managing challenge-response mappings within a user community platform. It explains how to map member responses to profile fields for enhanced reporting and targeting, covers retroactive mapping, and outlines important considerations and restrictions.
Information
The following sections detail the process of setting up challenge-response mappings and the considerations to take into account when dealing with standard and custom profile fields.
Creating a Challenge-Response Mapping
Learn how to map member responses from challenge questions to profile fields, which can be utilized for future reporting and targeting.
Before mapping fields, ensure you have created the necessary custom profile fields. When setting up a new Challenge, select the Questions stage and add your question. You will see an option to 'Save to Profile,' which allows you to map the response to a profile field.
Both standard and custom fields can be mapped from challenge questions. Below are examples illustrating different scenarios and mappings:
Example no. 1:
This example demonstrates a challenge designed to update user profile information, such as Profile Image, Name, Title, and Company.
Example no. 2:
Here, a challenge is used to gather community ratings using a new Rating question type, with responses mapped to a custom field called 'Community Rating.'
Example no. 3:
The final example uses multi-select checkboxes to understand why members joined the Hub, with responses stored in a custom Text type profile field.
It is crucial to be aware of the restrictions on which questions can be used with different fields. For example, NPS mappings require the Rating Question Type, and standard profile fields like Name, Company, and Job Title must be mapped to a Short Answer field.
Retroactive Challenge-Response Mapping
Discover how to apply mappings to challenges that have already been completed and have collected responses.
- Navigate to the challenge's question stage to access the profile field mapping option.
- Choose the desired profile field for mapping, or create a new one, and save the changes.
When performing retroactive mappings, it's important to understand certain behaviors, such as the most recent responses overwriting existing values and the preservation of values in fields when mappings are changed or removed.
FAQ
What is challenge-response mapping?
Challenge-response mapping is the process of associating responses given by members to specific challenge questions with their profile fields within a community platform. This allows for the collected data to be used for reporting, targeting, and enhancing user engagement.
Can I map responses to both standard and custom profile fields?
Yes, you can map responses to both standard and custom profile fields. The type of field you can map to will depend on the question format and the data type of the profile field.
Is it possible to perform retroactive mapping?
Yes, it is possible to set up mappings for challenges retroactively. You can apply mappings to existing challenges that have already collected responses, and the most recent responses will be used to update the profile fields.