Overview

This article guides administrators on how to provide feedback to advocates through the admin dashboard's Activity Feed and the advocate's profile feed. It includes steps on how to send messages, award or deduct points, and review past feedback.

Information

Learn how to navigate the admin dashboard to provide feedback to your advocates, including awarding points for engagement and reviewing past interactions.

For information on the advocate-to-advocate messaging system, please refer to the article: Messaging: Advocates and Admins.

Providing Feedback through the Activity Feed

In Admin View, click into the Dashboard tab and inspect your advocate's Activity Feed. To provide feedback on a specific event, hover over it and click the grey Feedback link that appears:

Feedback from Advocate's Profile

Access the advocate's profile and navigate to their Feed tab to write a message or adjust their points. Use a minus symbol (e.g., "-5") to deduct points.

Reviewing Past Feedback

To review past feedback, click on the Feedback tab within the advocate's profile.

Notification to Advocates

Advocates will receive feedback via a Notification within the hub and in their Hub messaging Inbox:

Advocate's Response to Feedback

Advocates can reply to feedback by messaging the administrator or using the Hub Messaging Inbox to contact regarding the feedback.

FAQ

How can I provide feedback to an advocate?

You can provide feedback directly through the Activity Feed in the admin dashboard or from the advocate's profile feed. Click the grey Feedback link next to the event to write a message or adjust points.

Can I deduct points from an advocate's profile?

Yes, you can deduct points by entering a negative value (e.g., "-5") in the feedback section on the advocate's profile feed.

How do advocates receive feedback?

Advocates receive feedback notifications within the hub and in their Hub messaging Inbox.

Can advocates respond to the feedback given by an admin?

Yes, advocates can respond to feedback by messaging the administrator or using the Hub Messaging Inbox.