Overview
The article provides a comprehensive guide to the various events and actions that occur within an advocate program, detailing how each event type contributes to the progression and engagement of advocates. It covers the stages from joining the program to completing challenges and earning rewards, and includes both automated and manual interactions between advocates and administrators.
Information
Event types are used to define activities performed in the program and connect these activities to earning badges.
| Advanced Level: The Advocate upgraded to the next corresponding level in the program |
| Advocate Activity Goal Reached: An Administrator has set out a goal in the Dashboard and the advocates have reached that goal |
| Advocate Joined: An advocate sign up for the program |
| Advocate Workflow: An advocate completed the advocate workflow stage in a challenge |
| Answered Correctly: An advocate answered correctly in a quiz stage within a challenge |
| Answered Incorrectly: An advocate answered incorrectly in a quiz stage within a challenge |
| Auto Complete Redo: Disqus searches for the response by the advocate and sends the advocate back to redo the stage if necessary |
| Blog Comment (Disqus): An advocate completed the blog comment stage within a challenge tied to Disqus |
| Blog Comment (Manual): An advocate completed the blog comment stage manually within a challenge |
| Challenge was dismissed (by advocate): An advocate dismissed a challenge |
| Challenge was rejected (by admin): The administrator rejected an advocate's response |
| Completed Challenge: An advocate successfully completed a challenge |
| Completed Online Action: An advocate successfully completed the perform an action online stage within a challenge |
| Completed Review: An advocate successfully completed a review stage within a challenge |
| Corporate Workflow: An advocate passed through a corporate workflow stage within a challenge |
| Corporate Workflow Redo: An advocate failed the corporate workflow stage and must redo the previous stage |
| Earned Badge: Advocate received a badge |
| Followed on Twitter: An advocate has completed the follow on twitter stage within a challenge |
| G2 Crowd Review: An advocate completed the G2 Crowd Review stage within a challenge |
| Image Uploaded: An advocate completed the Upload an image stage within a challenge |
| Intro Questions Answered: An advocate successfully completed the Introductory questions |
| Joined AdvocateHub Group: An advocate completed the Joined an advocate group stage within a challenge, or when the advocate is manually added to a group or when the advocate joined a group via a join code. Please note that this event is not visible on the Event feed. |
| Left a Comment: An advocate left a comment on a discussion response |
| Liked: An event in the program was liked by an advocate |
| Link Clicked: An advocate clicked on a link from the share a link stage within a challenge |
| Link Shared: An advocate shared a link from the share a link stage within a challenge |
| Link Shared on Facebook: An advocate shared a link on Facebook from the share a link stage within a challenge |
| Link Shared on LinkedIn: An advocate shared a link on LinkedIn from the share a link stage within a challenge |
| Manually Logged Activity: An administrator manually logged an activity for an activity by using the log activity button within the advocate's profile |
| Nominee Joined: A nominee Joined the AdvocateHub |
| Peer Invitations Enabled: With nominee nurturing turned on, an advocate invited a fellow colleague to the AdvocateHub |
| Peer Invite Accepted: With nominee nurturing turned on, the peer invite was successfully accepted |
| Perk Available: When an advocate is given a perk |
| Points Adjusted: An advocates points are adjusted |
| Posted a topic: An advocate posted a topic within the discussion's tab |
| Profile Updated: An advocate successfully updated their profile |
| Prospect Accepted (legacy): In referrals 1.0, A prospect was successfully accepted |
| Prospect Form Submitted (legacy): In referrals 1.0, a prospect was submitted |
| Prospect Referred (legacy): In referrals 1.0, A prospect was referred |
| Provided Net Promoter Score: An advocate provided an answer to a net promoter score within a challenge |
| Questions Answered: An advocate answer questions in a question stage within a challenge |
| Quiz Answered: An advocate answered a quiz stage within a challenge |
| Received a Mention: An advocate received an @ mention within the discussion's tab |
| Received a Reply Like: An advocate received a reply like within the discussion's tab |
| Received a Topic Like: An advocate received a topic like within the discussion's tab |
| Received Feedback: When an advocate received a feedback from the administrators |
| Redeemed Reward: An advocate successfully redeemed a reward |
| Referral Link Clicked: Prompted a prospect to click through to a referral page |
| Referral Milestone Reached: When a referral is submitted in referrals 2.0, a milestone is reached |
| Referred Prospect Rejected: In referrals 1.0, the referral was rejected |
| Replied on tweet: An advocate made a comment on a tweet from the post to twitter stage |
| Replied to a topic: An advocate replied to a topic within the discussion's tab |
| Retweeted: A tweet an advocate posted through a challenge was retweeted |
| Reward Fulfilled: A reward was successfully fulfilled for an advocate |
| Reward Redemption Declined: A reward was declined for an advocate |
| Reward Redemption Requested: An advocate requested a reward |
| Stage Completed: An advocate completed a stage within a challenge |
| Tweeted: An advocate completed the Post to Twitter stage within a challenge |
FAQ
What is the significance of different event types in an advocate program?
Different event types in an advocate program signify various stages of advocate engagement and progression, such as joining the program, completing challenges, earning badges, and reaching goals, which helps in tracking and managing advocate activities effectively.
How does an advocate progress to the next level in the program?
An advocate progresses to the next level in the program by completing specific activities and challenges that are designed to advance their status, often marked by an "Advanced Level" event.
What happens when an advocate completes a challenge within the program?
When an advocate completes a challenge within the program, it is typically recorded as a "Completed Challenge" event, which may lead to the advocate earning points, badges, or other rewards based on the program's structure.
Can an advocate's actions be manually logged by an administrator?
Yes, an administrator can manually log an advocate's actions using the "Manually Logged Activity" button within the advocate's profile, ensuring that all activities are accounted for even if they're not automatically tracked.
What does it mean when an advocate's points are adjusted?
When an advocate's points are adjusted, it means that their total points have been increased or decreased by an administrator, which can occur for various reasons such as correcting errors, rewarding extra effort, or penalizing inappropriate actions.