Overview

This article provides guidance on how to implement Public Content and Discussions features, allowing content to be publicly accessible and searchable via search engines. It also outlines the differences in user experience based on the type of Hub (Open Sign-up, Invite-only, Gateway, or SSO Hubs) and the access level of users (Member vs Non-member).

Information

• Introduction to Public Content and Discussions
• How to Implement Public Content and Discussions
• Public Content and Discussions Flow
• Member vs Non-member Access

Introduction to Public Content and Discussions

With the new Public Content and Discussions features, admins can make Discussion Categories and Content Sections publicly available. Any content made public will be searchable on and accessible from search engines and visible to any user with a link to the AdvocateHub.

Here's an example of a public discussions forum:

How to Implement Public Content and Discussions

Making a Custom Content Section or Discussions Category public is done in the Targeting of the Category.

Discussions Categories

Here are the steps to make a Discussions Category public:

1. Click on the “Discussions” menu on the Admin View navigation bar.
2. Choose “Category Management”.
3. Click the three dots to the right of the Category you wish to make public.
4. Select “Edit”.
5. Go to the “Targeting” tab.
6. Select “Public” under the “Target Audience” heading.
7. Click the “Save” button.

The Category will now be open to all members and public users. Note that you cannot add any targeting criteria for members when a Category is made public.

Custom Content Sections

The process for making a Custom Content Section public is similar to that for Discussions Categories:

1. Click on the “Content” menu on the Admin View navigation bar.
2. Choose the section you wish to make public.
3. Click the “Edit” button.
4. Go to the “Targeting” tab.
5. Select “Public” under the “Target Audience” heading.
6. Click the “Save” button.

The entire Content Section will now be open to all members and public users. Targeting cannot be changed for individual Content Categories within a public Section.

Public Content and Discussions Flow

The user experience varies depending on the type of Hub and whether the user is a member or a non-member. The article outlines the differences for Open Sign-up Hubs, Invite-only Hubs, Gateway Hubs, and Hubs with SSO.

FAQ

What is the difference between Member and Non-member access?

Members can see and participate in public discussions, comment on content pages, complete challenges, redeem rewards, and message other members. Non-members can read public discussions and content pages but need to log in to interact further and cannot see or participate in challenges or redeem rewards.

How do I make a Discussions Category public?

To make a Discussions Category public, navigate to the Admin View, select "Category Management" under "Discussions," edit the desired category, go to the "Targeting" tab, select "Public" under "Target Audience," and save the changes.

Can I add targeting criteria for members when a Section is made public?

No, when a Content Section or Discussions Category is made public, you cannot add any targeting criteria for members. All members will be able to see it, regardless of any previous targeting settings.