Configuring a Custom Domain
Important Note: Never use an A record to set up your custom domain. Only CNAME records are supported. A records or IP records may break if there are server or hosting changes on our end. CNAME will always work.
Utilizing custom domains allows you to create a memorable URL for your AdvocateHub. It makes the experience of visiting more seamless. Allowing advocates to navigate to ‘advocates.yourcompany.com’ or 'vip.yourcompany.com' creates a branded experience.
As a general rule, this custom domain should be a subdomain of your company's domain - e.g. http://hub.mydomain.com (where hub is the subdomain).
- When logged in as an administrator, your custom domain will not be visible. You will always see the *.influitive.com domain.
- Advocates will be directed to the *.influitive.com for the login and sign up pages. Once logged in, they will always see your custom domain.
Ask your IT department for help
Once you decide on a custom domain URL, speak with your IT department. They will need to add your AdvocateHub’s nickname as the DNS record in the form of a CNAME record.
Your IT department should also be advised that A records are strongly discouraged, as the IP address that your Influitive app is hosted on will change. Your IT department should also know that the TTL is best suited to be set at 15 minutes.
Setting up a custom domain on your AdvocateHub
Once your custom domain is setup by your IT team, visit your custom domain settings.Head to Settings> Advocate Program > Custom Domain.
Next, enter your custom domain URL in the text area. Please note that you should not include http:// or www when entering your custom domain URL. An example URL to enter is 'thisisright.yourcompanyhere.com'.
Using root domain as a custom domain i.e. myadvocatecommunity.com
The process is a bit different than using a subdomain. Please follow these steps closely to ensure advocates can get to your Hub regardless of whether or not they use mycommunity.com or www.mycommunity.com.
1. Create a CNAME record for the www subdomain with the value: <yourhub>.influitive.com
e.g.: Host: www.awesomenessvip.com / Value: vip.influitive.com
2. Set up a redirect for the naked domain (i.e. the domain without www) so it will always go to the www. version - thus redirect to your Hub correctly.