Configuring a Custom Domain
Utilizing custom domains allows you to create a memorable URL for your AdvocateHub. It makes the experience of visiting more seamless. Allowing advocates to navigate to ‘advocates.yourcompany.com’ or 'vip.yourcompany.com' creates a branded experience.
Once you add a custom domain, there is no need to worry about broken links or bookmarks as any visit to your hub's *.influitive.com URL will be redirected to your custom domain automatically. This includes any links to challenges, discussion topics, forums, invite links, etc.
As a general rule, this custom domain should be a subdomain of your company's domain - e.g. http://hub.mydomain.com (where hub is the subdomain).
Note: When logged in as an administrator, your custom domain will not be visible. You will always see the *.influitive.com domain. Further, advocates will be directed to the *.influitive.com for the login and sign up pages. Once logged in, they will always see your custom domain.
Guide to configuring a custom domain
- Ask your IT department for help
Once you decide on a custom domain URL, speak with your IT department. They will need to add your AdvocateHub’s URL (<hub>.influitive.com) as the DNS record in the form of a CNAME record.
Important! Never use an A record to set up your custom domain. Only CNAME records are supported. A records or IP records may break if there are server or hosting changes on our end. CNAME will always work.
- Inform Influitive of your newly created custom domain before proceeding.
To ensure secure transport of information between your advocates and Influitive, we are required to configure a certificate for your new custom domain. We will use a tool called Let's Encrypt to generate this certificate. This will mean that your advocates will be going to https://customdomain.yourdomain.com.
This is a relatively quick process, but Influitive must be informed first, in order to kick start the process. Let your CSM know or contact Influitive Support.
- Configuring the custom domain on your AdvocateHub
Once Influitive Support has applied the certificate, visit your custom domain settings. Head to Settings > Advocate Program > Custom Domain.
Next, enter your custom domain URL in the text area. Please note that you should not include http:// or www when entering your custom domain URL. An example URL to enter is 'thisisright.yourcompanyhere.com'.
Please note: it could take up to 24 hours for your custom domain to be active after you add it to your Hub.
Using root domain as a custom domain i.e. myadvocatecommunity.com
The process is a bit different than using a subdomain. Please follow these steps closely to ensure advocates can get to your Hub regardless of whether or not they use mycommunity.com or www.mycommunity.com.
1. Create a CNAME record for the www subdomain with the value: <yourhub>.influitive.com
e.g.: Host: www.awesomenessvip.com / Value: vip.influitive.com
2. Set up a redirect for the naked domain (i.e. the domain without www) so it will always go to the www. version - thus redirect to your Hub correctly.