Keep track of and suggest product features
We love your feedback!
At Influitive, your feedback is highly valued as it provides us with direction on the features we should implement to make your experience with the Hub the best it can be. Your feedback about pain points you experience and suggestions for new features are crucial to our product team. We welcome all feedback so don’t be shy and let us know what you would like to see in our products.
Submitting suggestions has never been simpler
Suggestions for improvements can be made by clicking on your name in the Admin View in your Hub, and then clicking the 'Suggest Feature' link. Doing so will take you to the dashboard of our feedback platform, where you can check the status of your requests, browse other ideas, upvote requests you support, and see what new features we have planned for the future.
Avoid duplicate ideas
When suggesting a new idea, please check to see if someone else has already suggested a similar feature. The Suggest a Feature form will automatically show other existing feature requests that are similar to yours as you type a title for a new request.
The product team reviews the posts that have the highest number of votes first, so upvoting an existing post makes it more likely for the product team to see the feature you want! Don’t forget to comment your specific use case on the existing post to show your support for the idea, and demonstrate how the feature would be valuable for you too.
Be descriptive in your post
After submitting an idea, it will initially be in the “Not Reviewed” status but once our team sees it, the status will change to “Awaiting Feedback” status. Rest assured that we read every single post that is submitted, even if we don’t comment on them right away. Once your post is “Awaiting Feedback”, it can be voted on by other users. An ideal post succinctly describes what it is you want to do, what your pain point is, how you currently workaround the issue, and the impact this problem has on your work.
The clearer your post is and the more detail you have, the easier it will be for other users to understand the value of your request, making it more likely to be upvoted.
Vote for the ideas you like! It’ll bring it to our attention faster
The product team at Influitive meets regularly to review requests. The ideas that are in the top 10% of customer requests are the ones that are discussed first. Our customer priorities, team member priorities, and strategy are all considered when planning new features.
When we make a decision regarding an idea, the author, and anyone who has commented on, subscribed to or voted on the idea will be notified of the idea’s status update. If we decide to address the feature request, the status of the request will change to “Planned” or “Building”. We will aim to have an explanation behind the nature of every status update. There is no assured timeline or commitment that the request will in fact end up in our product.
The feedback portal is the best place to find detailed information on our Roadmap
To find the most up-to-date information on planned features, visit https://influitive.com/roadmap/. Or, within the feedback portal, click on “Roadmap” on the left navigation bar.
How long will it be before the product team reviews my idea?
Items will be reviewed by the product specialist for the relevant module once they're in the top 10% of ideas from our customers. Our product specialists review these top ideas monthly, so over time there's a good chance for your ideas to make it into these meetings. Make sure your ideas are clear and concise so others vote on it. Also be sure to prioritize - it will move the item higher up in our reports.
How do I prioritize my requests?
My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?
If we haven't reviewed your item yet and it is a high priority for you:
- Make sure it's at the top of your priority list
- Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea.
Note: Our feedback portal always has the most up-to-date information about our products and what we're building next. If you reach out directly to our support team they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.
Thank you for your feedback, understanding, and support as we work together to build the best products possible!