Guide to Influitive Support

Getting Support

There are a few ways to get the answers you require. Option 1 is always recommended as it provides us with more contextual information related to the circumstances surrounding any issues you've encountered - plus it's so convenient for you.

Option 1: Within AdvocateHub

The easiest way is by clicking the question (?) widget at the bottom right of your AdvocateHub.

You can then search our documentation for answers. If you can't find what you're looking for, just click the Send a Message button.

Option 2: Visit our Knowledge Base directly

While you can access all Knowledge Base articles with AdvocateHub, you may want to visit the site directly. Just go to You can browse, search, or contact us directly.

Option 3: Email us directly

You can always email us directly at

Business Hours

Monday to Friday, 09:00 to 20:00 Eastern Time

Response Times

During Business Hours, you can usually expect a response within three (3) hours

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