General Email Settings

Access the General email settings page by navigating to Settings > Email > General. Here you will see three areas for configuration:

     In this article:

  1. Default Sender: Configuring who emails from your AdvocateHub are sent from
  2. SPF Records: Information for configuring your SPF Records
  3. Company Address: This is necessary for compliance with Canada's Anti-Spam Legislation (CASL)

1. Configuring the Default Sender for AdvocateHub emails

To configure the default sender of all emails, simply choose a name from the drop down list of administrators and click the Update Default Sender button. You also have the option to send emails from email.influitive.com. However, it is recommended that emails are sent under your company's domain to ensure deliverability to your advocates.

Note: If you uncheck "Send e-mails from email.influitive.com" the email domain of the admin you've chosen to be the default sender must have SPF and DKIM records configured. See Step 2 below to verify.

Here is a sample of an email notification - you'll see that the From field corresponds with the administrator selected above. If you do not have SPF and DKIM records setup correctly, emails will be labeled as your email via influitive.com

The From and Sender email address will not be your own address if SPF and DKIM are not configured.

Note:Your company name will be appended to the end of your name in outbound emails from your Hub. This information is pulled from the Company field in your profile. If you do not want this information included in your emails, remove the Company field from your Profile.

2. SPF Records

To learn more about how to configure your SPF records, please read  this article. If you have yet to configure SPF records or they have not been configured correctly, the page will display the following:

Click on the Check my settings button to test your SPF record configuration. If configured incorrectly, the screen depicted above will not change. If you've configured your SPF records correctly, it will appear as below. This automatically updates.

Note: The above checks only for the presence of "email.influitive.com" in your SPF Records and does not check for DKIM or the validity of the SPF record. It will also not check for the IP address if you opted to use that. Please refer to the SPF/DKIM article for all resources surroudning this


3. Configuring your company's address (for CASL compliance)

To configure the address, simply enter your company's physical address and click the  Update Company Address button.

The company address input here will appear at the bottom of all emails from your AdvocateHub.

We also have a reminder to update your Company Address to comply with Canadian Anti-Spam Law (CAN-SPAM) on the Dashboard of your hub. We are reminding all of our customers to update their company‚Äôs address field so that it appears properly at the bottom of emails sent from your Hub. This is a once off task.

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