Configuring a Custom Domain

Utilizing custom domains allows you to create a memorable URL for your AdvocateHub. It makes the experience of visiting more seamless. Allowing advocates to navigate to ‘advocates.yourcompany.com’ or 'vip.yourcompany.com' creates a branded experience. 

As a general rule, this custom domain should be a subdomain of your company's domain - e.g. http://hub.mydomain.com (where hub is the subdomain).

When will the custom domain be visible?

In order to test the custom domain as a Hub Administrator, you need to create a separate advocate account. If the custom domain is configured properly and the settings page shows that it is working, advocates will see the custom domain. 

Ask your IT department for help

Once you decide on a custom domain URL, speak with your IT department. They will need to add your AdvocateHub’s nickname as the DNS record in the form of a CNAME record.

Your IT department should also be advised that A records are strongly discouraged, as the IP address that your Influitive app is hosted on will change. Your IT department should also know that the TTL is best suited to be set at 15 minutes.


Setting up a custom domain on your AdvocateHub

Once your custom domain is setup by your IT team, visit your custom domain settings.Head to  SettingsAdvocate Program > Custom Domain.

Next, enter your custom domain URL in the text area. Please note that you  should not include http:// or www when entering your custom domain URL. An example URL to enter is 'thisisright.yourcompanyhere.com'.

Can I use a root domain as a custom domain? i.e. myadvocatecommunity.com

The short answer is, no you shouldn't.

The long answer is; you can but there are technical restrictions which complicate the matter. If you create a root domain (i.e. example.com, as opposed to a subdomain, hub.example.com), that domain can't be used for  anything else, including email). To set up a custom domain, you will need to add a CNAME record to the domain, and when a CNAME is present no other records should be present (i.e. MX, NS, etc).

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