AdvocateHub Email Overview
As an AdvocateHub Administrator, it is very important to know what emails are being sent out and when they are being sent out. In this article, we will have a look at the types of emails you can send out:
General Email Settings
You can navigate to your settings by clicking on your Admin Name > Settings > Email > General.
This is where you can update settings such as which email address will automatically be used to send emails through the hub, adding your company details to your emails, configuring your SPF and DKIM settings , and email overrides.
You can navigate here by clicking on your Admin Name > Settings > Email > Welcome Email.You can set whether you would like welcome emails to be sent out to your advocates when they join the hub. To do so, you can check or uncheck the Enable welcome emails option. This is also where you can customize your welcome email - make it as fun and enticing as you please!
Day After Joined Email
You can navigate here by clicking on your Admin Name > Settings > Email > Day After Joined Email.
Invitation and Follow Up Emails
You can navigate here by clicking on your Admin Name > Settings > Email > Invitations.
Challenge Daily Digest
This email provides advocates a list of challenges that are targeted to them. The email is not sent when no new challenges have been published in the last 24 hours. Of course, advocates can unsubscribe from this email if they choose. Read more about this feature in the following article: Challenge Daily Digest.
Challenge Notification Email
You can navigate here by clicking on your Admin Name > Settings > Email > Challenge Email.
Why Did You Leave Us Email
These emails are sent to inactive advocates that have not engaged over the past 60 days. This is a one-time send and there are no follow-up emails even if the advocate becomes inactive again. This new feature sends a one-time email asking respondents to select one of 4 reasons on why they ghosted.
The data collected is available in our Reports located under the Advocates tab. This data can be used to enhance your existing re-engagement strategies.
These are sent whenever an event happens while an advocate is not logged in. You are able to turn this function on or off by checking or unchecking the Enable email notification of events. You can also preview the mails for a list of different events using the dropdown menu for Event Type under Preview a notification e-mail.
If an advocate has more than one notification in the time period specified under their Notification frequency settings, our system will just send one notification email with a summary of those notifications with the subject "<Company name> News".
Message Notification Email
When somebody messages an advocate via the hub messaging system, they will receive an email notification with the content of the message, unless they have "Conversations" notifications off under their Notification settings.
Here is an example of what it looks like:
On your hub Sign-In page, advocates can request a password reset email by clicking on the Forgot Password? link and entering their email address associated with their advocate account:
They will shortly receive an email from firstname.lastname@example.org with a link to change their password.