Preventing an Advocate from Continuing a Challenge

Scenario: As an administrator, you're looking for testimonials for product ABC. You've added a qualifying question to your testimonial challenge asking advocates if they use product ABC. All advocates who respond "No" should not continue to the next stages of the challenge.

How to prevent an advocate from continuing a challenge:

1. While in the In Progress tab of the Challenge, click on the advocate's name to expand the advocate's challenge information.

2. Click on More Options.

3. A list of possible actions will appear. To "reject" an advocate's response and prevent them from proceeding, check off I do not want the Advocate to continue this Activity. You will be presented with a description of what will happen when choosing this option.

If you change your mind - don't worry. We also have an Unreject feature. Unreject puts an advocate back to the stage they last completed. You can do this by going to the Rejected tab under the Challenge in question. From there, find the advocate you'd like to unreject and click the pencil icon beside their name. Choose Unreject and your advocate is ready to go!

In many cases, you may just want to choose the, I'd like the Advocate to try again option when doing the initial rejection instead of "unrejecting".